PRIME BOTANICS Return and Refund Policy

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, products must be unused, unopened and in their original packaging, with any original seals intact. You will also need your order number or proof of purchase.

These conditions do not apply to claims concerning damaged, defective or incorrect products.

How to Request a Return

Email nordichubriga@gmail.com with your order number and the items you wish to return.

We will review your request and provide return instructions, including the appropriate return address. Because we work with different suppliers, the return destination may vary by product.

Please contact us before sending a return so we can direct it to the correct destination. Do not send products to an address shown on the parcel without confirming the return instructions with us.

Return Shipping

For approved returns, we will provide a return shipping label and instructions.

For change-of-mind returns, any return shipping charge will be disclosed before you proceed. If deducted from your refund, the amount will be clearly stated.

For damaged, defective or incorrect items, we will cover any required return shipping costs. Please contact us before arranging shipping yourself.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact nordichubriga@gmail.com as soon as possible.

Include your order number, a description of the issue and, where possible, photographs of the item and packaging. We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

The 30-day change-of-mind return window does not limit your applicable rights concerning faulty or incorrectly supplied products.

Items Not Eligible for Change-of-Mind Returns

For hygiene reasons, we cannot accept change-of-mind returns of cosmetics or personal-care products that have been opened, used or had their original seals removed.

Gift cards are non-returnable except where required by law.

Sale items are eligible for returns under the same conditions as other products.

Exchanges

We do not offer direct exchanges. To choose a different product, request a return of the original item and place a separate order for the replacement. The original return remains subject to this policy.

Refunds

We will notify you once your return has been received and inspected, and explain whether your refund has been approved. If a return is declined, we will explain the reason.

Approved refunds will be issued to your original payment method within 10 business days of approval. Any applicable shipping deductions will be explained in your refund confirmation.

Your bank or payment provider may require additional time to display the refund. If more than 15 business days have passed since approval and you have not received it, contact nordichubriga@gmail.com.

Your Consumer Rights

This policy does not limit any statutory consumer rights that apply to your purchase.

Contact

For return or refund questions, email nordichubriga@gmail.com.