Shipping Policy

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Effective Date: 01.01.2025

Welcome to PRIME BOTANICS! Below is our Shipping Policy for products from USA. We strive to provide clear and transparent information about shipping times, costs, and procedures.

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1. Shipping Regions

We currently ship to the following regions:

• United States: All 50 states, including Alaska and Hawaii.

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2. Shipping Methods and Carriers

The shipping method will be selected based on the product weight, size, and destination. Common shipping methods include:

• FEDEX
• USPS
• UPS
• DHL

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3. Processing Times

• Order Processing Time:
  • Orders are typically processed within 5-7 business days after payment confirmation.
  • Custom or personalized products may require additional processing time.
• Customers will receive an email confirmation ( if email added by customer) once the order is processed and shipped.

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4. Estimated Shipping Times

Shipping times may vary based on the destination, shipping method, and customs clearance.

United States:

• Standard Shipping: 5-7 business days
  

Note: 

To ensure you receive your order as quickly as possible, please note that if you choose products from different brands or producers, they may be shipped separately from different locations. This allows for faster delivery times and more efficient service.

Delays may occur due to holidays, customs inspections, or unforeseen circumstances.

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5. Shipping Costs

• Shipping costs depend on the product's weight, dimensions, and shipping destination.
• The shipping cost will be calculated at checkout and displayed before payment confirmation.
• For orders over 99 USD, we offer free standard shipping to eligible destinations.

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6. Tracking Information

• Tracking numbers will be available once the order is shipped.

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7. Customs and Import Taxes 

• United States: Orders below $800 are generally tax-free (de minimis threshold). Higher-value orders may be subject to import duties or taxes, payable by the customer. Products are manufactured and shipped from USA. Duties and taxes are calculated based on the end destination of the package. Typically, there are no taxes applied to US-destined packages.

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8. Delivery Issues

• Lost or Damaged Items: If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and a photo of the damage.
• Incorrect Address: Ensure your shipping address is accurate. We are not responsible for delays or failed deliveries due to incorrect addresses.
• Delays: While we strive to meet delivery estimates, unexpected delays may occur due to customs processing or carrier issues.

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9. Returns and Refunds

Please refer to our Return Policy for details on how to return or exchange items.

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Contact Us

If you have any questions about shipping, please reach out to us at:

• Email: nordichubriga@gmail.com
• Phone: +37126472456
• Hours: 9:00-17:00 EET