What types of products does PRIME BOTANICS offer?

PRIME BOTANICS offers a curated selection of skincare and beauty essentials from a variety of brands, including facial cleansers, serums, moisturizers, eye care, hair and body care, and makeup.

Our pro-age philosophy celebrates beauty at every stage of life, with everyday care selected for your skin’s changing needs.

Are your products vegan and cruelty-free?

Ingredients and animal-testing policies vary by brand and product. We do not describe our entire collection as vegan or cruelty-free.

Please check individual product pages for verified formulation details and certifications. If you need more information about a particular product, contact us before purchasing.

How do I choose products for my skin or hair type?

Review each product’s description, ingredient list, intended use and precautions to find options that suit your preferences.

Our customer service team can help you find product information. If you have allergies, a skin condition or specific medical concerns, consult a qualified healthcare professional before use. Individual experiences may vary.

What is your return policy?

You may request a return within 30 days of receiving your order. Eligible products must be unused, in their original condition and original packaging, with proof of purchase.

Please email nordichubriga@gmail.com with your order number before returning an item. We will provide instructions and the appropriate return address.

See our Refund Policy for full eligibility conditions, exclusions and refund details. This does not limit any applicable statutory consumer rights.

How long does delivery take?

Orders are typically processed within 5–7 business days after payment confirmation. Standard U.S. shipping then usually takes a further 5–7 business days after dispatch.

Please allow approximately 10–14 business days in total. Business days exclude weekends and public holidays. These estimates are not guaranteed, and delivery to Alaska, Hawaii or remote locations may take longer.

Products from different suppliers may arrive in separate parcels. Please see our Shipping Policy for details.

Do you offer free shipping?

Free standard shipping is available on orders over $99 USD to eligible U.S. destinations. Eligibility and any applicable shipping charges are displayed at checkout before payment.

What should I do if my order arrives damaged or incorrect?

Please contact nordichubriga@gmail.com as soon as possible, preferably within 7 days of delivery. Include your order number, a description of the issue and, where possible, photos of the item and packaging.

We will review the issue and explain the available resolution. The requested reporting period does not limit your applicable statutory rights.

How can I contact customer service?

Email: nordichubriga@gmail.com
Phone: +371 26472456
Customer service hours: 9:00 AM–5:00 PM, Latvia local time (EET in winter and EEST in summer).