What types of products does PRIME BOTANICS offer?

PRIME BOTANICS specializes in a luxurious range of cosmetics products. Our formulations are designed to restore and strengthen your skin and hair while providing intense hydration and nourishment through the use of botanical ingredients.

Are your products vegan and cruelty-free?

Yes, our products are vegan and cruelty-free. We are committed to ensuring that no animal testing is involved in the development of our formulations, aligning with our ethical standards and values.

How do I know if your products are suitable for my hair type?

Our products are formulated to cater to a variety of skin and hair types. We recommend reviewing the specific benefits of each product on our website to determine which formulation aligns best with your needs. Additionally, our customer service team is available to provide personalized recommendations based on your concerns.

What is your return policy?

We have a 14-day return policy, which allows customers to request a return within 14 days of receiving their item. To be eligible for a return, products must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us to initiate the return process.

How long does shipping take?

Shipping times may vary based on the destination and shipping method selected. For orders within the United States, standard shipping typically takes 5-7 business days after processing. Please note that processing times may take an additional 1-2 business days.

Do you offer free shipping?

Yes, we offer free shipping on orders over $99 to eligible destinations within the United States. Shipping costs for orders below this threshold will be calculated at checkout based on the product's weight and dimensions.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery. We will require your order number and a photo of the damage to evaluate the issue and provide a resolution.

How can I contact customer service?

You can reach our customer service team via email at nordichubriga@gmail.com or by phone at +37126472456. Our customer service hours are from 9:00 AM to 5:00 PM EET.